Frequently Asked Home Care Questions
The following are some of the most frequently asked questions by families in search of senior care for their aging parent, grandparent or loved one. If you do not see your question listed below, please do not hesitate to contact us directly at (802) 231-0415 where a Care Manager will be more than happy to assist you.
What is home care?
In-home care provides seniors with one-to-one assistance in the comfort of their own home, which enables them to live independently. Home Care Assistance helps seniors maintain their quality of life, and the personal attention they receive vastly improves their safety, health, and happiness. Home care includes assistance with activities of daily living such as meal preparation, bathing, transportation, laundry, medication reminders, light housekeeping, and companionship.
My parents are reluctant to accept home care. Now what?
Convincing older adults that they need help at home can be challenging. While they balk at the thought of losing independence, the opposite is actually true. By having a little help, they are much more likely to retain independence because they remain in control of decisions affecting their lifestyle. Once a crisis occurs (a fall, dehydration, a severe UTI), decisions about their care will be in the hands of others. With professional home care, families can enjoy peace of mind knowing their loved ones are in safe and caring hands.
We have a couple of ideas:
- Ask your parents to try home care, at least temporarily. Once they meet their caregiver and see how nice it is to have an extra set of hands, “temporary” almost always becomes permanent.
- Come up with another name for “caregiver.” Some of our clients are more receptive to having a personal assistant or a housekeeper/chef.
- Ask your parents to do this for you …agree to a meeting with our owner. Once your parents meet our owner and understand that our company shares their goal of remaining at home, it’s a less threatening proposition.
Who pays for home care?
The services offered by home care companies like ours are not covered by the government. The government typically only covers a limited number of visits by a nurse, physical therapist, or occupational therapist after a hospital stay or for homebound clients who have high medical needs. However, if you have a long-term care insurance policy, your policy benefits can help pay for your home care. We can help you better understand your policy benefits and provide assistance in submitting all ongoing claims. See the next question for more information.
Q: Do you accept my Long-Term Care Insurance?
A: Home Care Assistance accepts Long-Term Care Insurance. If you are unsure about whether or not your insurance policy covers our services, we can help you. Our partner company, FHS SeniorCare Payment Solutions®, can verify your benefits upfront and shoulder all of the time-consuming work of submitting claims, following up with the insurance company, and monitoring the reimbursements by taking the Assignment of Benefits. “FHS” and Home Care Assistance are your advocates in case your claims are denied, delayed or appealed. With 30 years’ experience helping families with Long-Term Care Insurance, you can rely on us to handle it all:
- Explain exactly what your policy covers
- Ensure you receive all the benefits you’re entitled to
- Weekly claims filing and follow-up
- Faster approvals and reimbursements
- Support for denials, delays, and appeals plus ongoing advocacy
Why should I use a company rather than hire a caregiver on my own?
Here are the reasons:
- With a private caregiver, you need to do the proper screening and background checks. After you hire that person, you then become a supervisor, and it isn’t always easy! We have a very rigorous system for screening and interviewing caregivers, so we hire only the highest quality caregivers. Plus we handle all ongoing caregiver issues so the family never has to deal with it.
- When your private caregiver calls in sick or must head out of town to take care of a sick family member, you’re stuck finding a replacement or taking care of your loved one yourself. When you use a company, there are always back-up caregivers available.
- Our caregivers are our employees, which means we pay all of their taxes and Worker’s Compensation. Quite a few caregivers are injured on the job, and the Worker’s Compensation Bureau can come to your loved one looking for compensation if your caregiver files a claim.
- Our caregivers work under a care plan developed by an expert in the field, and they have a team of supervisors who keep a close eye on the level of care being provided. It takes a lot more coordination than people think. And to get the best care, you should involve professionals.
Most important, however, is the fact that when you choose Home Care Assistance, you are hiring an entire team of people who care. We’re there for the journey!
What’s unique about Home Care Assistance?
The most significant feature of our company is our approach to home care. We’re not interested in “adult babysitting” and we aren’t simply a housekeeping service. We provide ongoing care management to ensure that the care is of the highest standard and that our caregivers are helping our clients lead high-quality, purposeful lives. We are the top senior care provider in [hca_city].
Another feature is that we specialize in live-in care, providing a quality alternative to an assisted living or skilled nursing facility. As you will see on our website, so many pieces of our philosophy contribute to our success: consistency in caregivers, a proprietary system for screening caregivers, a unique Balanced Care training program, and more. If you decide to interview several home care companies, you need to keep us on your short list. Quite simply, we are the best in the business.
How do you choose caregivers?
One of the reasons we are so successful is our ability to match clients and caregivers. After our initial meeting and assessment with you or your loved one, our Care Manager will have an excellent idea of the level of care needed and the type of personality that would be a good fit. At that point, our care team brainstorms on which of our employees would be a good fit. Nearly 100% of the time, we are right on target with our “matchmaking” skills. However, any time during the relationship that the client wants to change caregivers — for any reason — we willingly do so.
Do I have to sign a contract?
No. While we have an agreement that spells out expectations, we do not require a long-term commitment to our services. We want you to use us only if you are 100% satisfied. As a matter of fact, we encourage older adults who are undecided about the value of home care to simply give us a try, even if it’s only for a month.
Does home care have to be at home or in home?
Our care goes wherever seniors need it. Our caregivers can even provide one-to-one services for seniors during hospital stays or after admission to an assisted living facility, ensuring that seniors maintain the high level of personal care and companionship they deserve. Our caregivers can even accompany seniors on vacation!
Will the caregiver move into the senior’s home?
Caregivers stay in the home only for the duration of their assigned shift. Caregivers must maintain a separate residence and are not allowed to use the personal property of the senior without permission from the senior. They may not have visitors or invite family to the home while they are working.